Multivendor Client / Team Chat

Objective

About Client : The Client is a reputable company in the space of content research and editorial.

As the client was working with numerous freelancers, and it was tough to manage communications between freelancers and their vendors and their clients.

Our Approach

Research : We spent initially 2 months studying, how clients handle their current communication, and how we could minimize the efforts.

Approach : A web interface for their clients was built, i.e. client on visit can chat to a central location, and that request would be auto assigned to the freelancer who is available at that given time.

For freelancers a mobile app was built where they could switch ON/OFF their availability, and Profile was built where they could add their skills. Based on this algorithm the client assignment used to happen.

Benefits Achieved

Client has minimized their daily operational efforts by almost 47%, with downsizing 7 resources.

U.K

LOCATION

250 DAYS

TIMELINE FOR THE PROJECT

4

NUMBER OF MEMBERS

Android App, iOS App, Php based Web app

TECHNOLOGIES OR TOOLS USED

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